Could you please verify the Username which you are trying to enter?
May I please know if you are referring to manage your account online or to listen online?
I see that your User Name is:
Since we do not have access to your password so I will provide the steps to reset password.
Online Account :
Please follow these steps to reset your Online Account Center password:
Please follow these steps to reset your Online Account Center password:
Click the “Forgot Password” link from the https://care.siriusxm.com/login_view.action Enter your username and click continue
You will be presented with a security question to answer. Once you’ve filled in your response, click continue.
Enter in a new password, and confirmation of that password and click submit
Once your password change is submitted, you will receive a confirmation to the email address we have on file for your account.
Internet Radio :
Please follow these steps to reset your media player password:
Enter your username and click continue
You will be presented with a security question to answer. Once you’ve filled in your response, click continue.
Enter in a new password, and confirmation of that password and click submit
Once your password change is submitted, go to http://www.siriusxm.com/player/basic and use your new password to log in.
You will also receive a confirmation to the email address we have on file for your account.
If your web page does not allow you to reset password I can set an new password and provide you with the same. You will have to change the password after you login for security reasons.
Please let me know if your webpage does not allow you to reset password. I can certainly help you with this.
It was my pleasure assisting you today. Is there anything else that I may assist you with?
